Terms of Service

Last updated: 16 October 2026 Version: 2.2 Effective from: 30 October 2026

1. Parties, definitions and interpretation

1.1 Parties

These Terms of Service (these "Terms") are a legally binding agreement between each User and Urban Pulse Strategies Pty Ltd (ABN 82 650 700 226; ACN 650 700 226), trading as Urban Pulse ("Urban Pulse"), of PO Box 81, Aspley QLD 4034, Australia.

1.2 Definitions

In these Terms:

• "Account" means an account registered on the Platform.
• "Australian Consumer Law" and "Consumer Guarantees" have the meanings given in section 12.1.
• "Content" means the documents, files, data and other materials that a User uploads, sends, signs or otherwise provides to the Platform.
• "Member" means a person who has registered an Account and, where an Account is registered on behalf of a business or other organisation, that organisation.
• "Platform" means the Urban Pulse website, applications and related services, content and tools provided by Urban Pulse, and "Service" has the same meaning.
• "Privacy Policy" means the Urban Pulse Privacy Policy.
• "Recipient" means a person nominated by a Sender to receive a document through a Secure Link.
• "Referral Program Terms" means the Urban Pulse Referral Program Terms.
• "Secure Link" means a time-limited link issued through the Platform to a Recipient.
• "Sender" means a Member who sends a document to a Recipient through the Platform.
• "User" means any person who accesses or uses the Platform, including a Member and a Recipient and, where that person acts on behalf of a business or other organisation, that organisation.

1.3 Interpretation

In these Terms, "including" means including without limitation, and a reference to a section is a reference to a section of these Terms.

1.4 Binding effect

By registering an Account, or by accessing or using the Platform, including by opening a document through a Secure Link, a User agrees to be bound by these Terms and by the Privacy Policy, which is incorporated into these Terms by reference. A User that uses the Platform on behalf of a business or other organisation warrants that it has authority to bind that organisation.

2. Eligibility and acceptance

2.1 Eligibility

A User must:

• be at least 18 years of age and have the legal capacity to enter into a binding contract;
• provide accurate, current and complete information when registering an Account or when nominated as a Recipient; and
• where the User acts for a business or organisation, have the authority to bind that entity to these Terms.

2.2 Acceptance

A User accepts these Terms by any of the following:

• clicking "I agree" (or similar) when registering an Account;
• accessing or using any part of the Platform; or
• opening or interacting with a document delivered to the User as a Recipient through a Secure Link.

A person who does not agree to these Terms must not use the Platform.

2.3 Recipients without an Account

A Recipient may view and, where requested, sign a document through a Secure Link without registering an Account. The Recipient's use of the Secure Link, and of any document viewed or signed through it, is governed by these Terms and the Privacy Policy.

3. The Service

3.1 Scope of the Platform

Urban Pulse is a software-as-a-service platform for the Australian construction and property lifecycle. Subject to the features available to a Member's Account, the Platform enables a User to:

• assess a property or project site using public planning, council and site-intelligence data;
• upload and transmit documents, including quotes, contracts, variations, reports and supporting attachments;
• where an AI-assisted feature is available and enabled, have key information read, summarised or drafted for review (section 8);
• send documents to Recipients through Secure Links;
• capture electronic signatures through the Platform's e-signature workflows (sections 7 and 10);
• manage planning, approval, project-management, contractor, marketplace and handover workflows;
• take a payment from a Recipient or other payer through Urban Pulse's payment provider where payment features are available (section 9); and
• keep a verifiable, time-stamped record of the transaction or project.

3.2 Urban Pulse is not a party to dealings

The Platform enables a User to send documents and have them signed, with card payment available where that feature is enabled for the Member's Account (section 9). Urban Pulse is not a party to the contracts, quotes, agreements or other dealings that a User carries out using the Platform. Urban Pulse does not draft a User's documents, give legal, financial, tax or building advice, verify the content of any document, or guarantee that any counterparty will perform its obligations. Each User is solely responsible for the content, accuracy, legality and consequences of the documents it creates, sends, signs or relies on.

3.3 Availability and changes to features

Urban Pulse does not warrant that the Platform will be uninterrupted or error-free. Urban Pulse may modify, suspend, add to or remove features. Where Urban Pulse removes or materially reduces a feature for which a Member pays, Urban Pulse will give the Member reasonable prior notice, and in any case, at least 14 days' notice, except where notice cannot reasonably be given, including for security, legal or third-party-provider reasons. If removal or reduction materially and adversely affects the Member's use of the Platform, the Member may cancel the affected plan by notice to Urban Pulse and Urban Pulse will refund the fees paid for the period after cancellation, in accordance with section 9. A feature may be offered on a trial, beta or early-access basis and may be varied or withdrawn.

3.4 Referral program

Participation in the Urban Pulse referral program is subject to these Terms and the Referral Program Terms, under which:

• a reward is earned only for a genuine referral of a new customer that is not already a customer, subject to the eligibility, timing and anti-abuse conditions in the Referral Program Terms;
• rewards are paid as Urban Pulse account credit applied to the Member's Account or, where the Referral Program Terms provide, to the Member's bank account, and a reward is a marketing incentive, not a financial product, investment or payment service;
• self-referral, the creation of duplicate or fictitious Accounts, and any other attempt to obtain a reward to which a Member is not entitled are prohibited, and Urban Pulse may withhold, reverse or cancel a reward and suspend participation where it reasonably suspects abuse; and
• Urban Pulse may vary, suspend or terminate the referral program, or vary the rewards, on reasonable notice, except where Urban Pulse must act sooner for legal or fraud-prevention reasons.

The reward rate, the cap, the attribution rules and the refund conditions are set out in the Referral Program Terms.

3.5 Marketplace connections

Where Urban Pulse makes available a marketplace or directory feature that enables Users to find, contact or engage other Users, including a builder engaging a trade, Urban Pulse provides the introduction and messaging tools only. Urban Pulse is not a party to, and is not responsible for, any dealing, contract, work, payment or dispute between Users. A profile may display documents, credentials, licences, insurance, ratings, review status or other evidence supplied through the Platform or checked by a workflow. Those signals are Platform records and are not an endorsement or guarantee of any User, of its credentials, licences or insurance, or of the quality, safety or legality of any goods or services offered. Each User is responsible for its own enquiries before engaging another User. A dispute about a dealing between Users is a matter between those Users, subject to any non-excludable rights under the Australian Consumer Law (section 12).

4. Accounts and security

4.1 Accounts

A Member must provide accurate information when registering an Account and must keep that information up to date. A Member is responsible for all activity under its Account.

4.2 Credentials

A Member must:

• keep its password and any other login credentials confidential;
• not share its Account or permit any other person to use it; and
• notify Urban Pulse immediately at support@urbanpulse.com.au of any suspected unauthorised access to or use of its Account.

Subject to section 12 and to the maximum extent permitted by law, Urban Pulse is not liable for loss arising from unauthorised use of an Account to the extent that use results from the Member's failure to keep its credentials secure, except to the extent the loss is caused by Urban Pulse. Nothing in this section limits any non-excludable right under the Australian Consumer Law.

4.3 Secure Links

A Secure Link is time-limited and is intended only for the Recipient to whom it is issued. A User must not forward, share or use a Secure Link that was not issued to that User, and must not access or attempt to access documents or Accounts that are not its own.

5. Acceptable use

A User must not, and must not permit any other person to:

• use the Platform for any unlawful, fraudulent, misleading or deceptive purpose, or in breach of the Australian Consumer Law or any other law;
• upload, send or sign any document or content that is illegal or defamatory, that infringes another person's rights (including intellectual property or privacy rights), or that the User does not have the right to upload or send;
• upload content that contains malware, viruses or other harmful code, or attempt to bypass or defeat the Platform's malware scanning;
• impersonate any person or entity, or misrepresent its authority to send or sign a document;
• use the Platform to send unsolicited commercial messages (spam) in breach of the Spam Act 2003 (Cth);
• attempt to gain unauthorised access to the Platform, to other Users' Accounts or data, or to Urban Pulse's systems; probe, scan or test the vulnerability of the Platform; or interfere with its operation, including by denial-of-service activity, scraping, or automated bulk access not authorised by Urban Pulse;
• reverse engineer, decompile or attempt to extract the source code of the Platform, except to the extent this restriction is prohibited by law;
• resell, sublicense or commercially exploit the Platform except as expressly permitted by Urban Pulse in writing; or
• use an AI-assisted feature to process content that the User is not legally entitled to process, or in a way that breaches any third party's rights.

Urban Pulse may investigate suspected breaches of this section and may report unlawful activity to the relevant authorities.

6. Content

6.1 Ownership of Content

As between each User and Urban Pulse, the User retains all ownership of, and intellectual property rights in, its Content. Urban Pulse does not claim ownership of any User's Content.

6.2 Licence to Urban Pulse

Each User grants Urban Pulse a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, scan, process and otherwise use the User's Content solely as reasonably necessary to:

• provide, maintain, secure and operate the Platform for the User and its Recipients;
• run the malware scan, the AI-assisted features (where the User uses them), the e-signature workflow and the payment workflow;
• generate transaction records and audit logs; and
• comply with Urban Pulse's legal obligations.

This licence ends when the Content is deleted from the Platform, except where Urban Pulse is required by law to retain a copy, including transaction records (for which the retention periods are set out in the Privacy Policy), and except for de-identified or aggregated data that does not identify the User or any individual.

6.3 User warranties

Each User represents and warrants that:

• it owns, or holds all rights and permissions necessary to upload, send and process, its Content, including any personal information of third parties contained in a document; and
• its Content, and Urban Pulse's processing of it in accordance with these Terms, does not breach any law or infringe any third party's rights.

Each User is responsible for keeping its own copies of documents. The Platform is not a document-of-record archive and must not be relied on as a User's only copy of a document.

6.4 Personal information in Content

Where a User's Content contains personal information about other individuals, the User is responsible for having a lawful basis to collect, upload and share it. Urban Pulse handles personal information in accordance with the Privacy Policy.

7. Electronic signatures

7.1 Consent to transact electronically

Each User consents to transacting electronically and to the use of electronic signatures and electronic records in its dealings on the Platform, and agrees that an electronic signature captured through the Platform is intended to have the same legal effect as a handwritten signature, to the extent permitted by law.

7.2 Legal framework

Electronic signatures and electronic transactions in Australia are governed by the Electronic Transactions Act 1999 (Cth) and the corresponding State and Territory legislation, including the Electronic Transactions (Queensland) Act 2001 (Qld). Where that legislation requires, for an electronic signature to be valid, that a reliable method is used to identify the signatory and to indicate the signatory's intention, and that the recipient consents to the signing method, the Platform's signing workflow is designed to satisfy those requirements. Each User consents to the signing method offered through the Platform.

7.3 Documents excluded from electronic signing

Certain documents and dealings are excluded from the electronic-transactions regime or are subject to additional formal requirements, including certain wills, powers of attorney, statutory declarations and property and land-dealing instruments, depending on the jurisdiction. Each User is responsible for determining whether a document may lawfully be signed electronically. Urban Pulse does not give advice on, and is not responsible for, the legal validity or enforceability of any document that a User sends or signs.

7.4 Signature records

Urban Pulse keeps a record of signing events, including the signer's name and email address, the timestamp and the network metadata captured at signing, to evidence each signature. Signatures are captured through Urban Pulse's own built-in signing ceremony, and the Privacy Policy describes the metadata that the signing workflow records. That record forms part of the transaction audit log described in the Privacy Policy.

8. AI-assisted features

8.1 Scope

The Platform includes AI-assisted features that read, summarise or draft information, including a cross-project assistant that answers status questions and drafts client updates, and features that read structured fields from an uploaded document. These features are provided using the AI providers identified in the Privacy Policy, which describes the information processed.

8.2 Assistive only; verification required

AI-assisted output is assistive only and is not a substitute for a User's own review.

• The output may be incomplete, inaccurate or wrong, including in ways that are not apparent.
• A User must independently review and verify the output against the source before sending, signing, lodging, relying on or acting on it.
• Each User remains solely responsible for the accuracy of any document or decision, whether or not an AI-assisted feature was used.

8.3 No accuracy warranty

To the maximum extent permitted by law, Urban Pulse makes no representation or warranty that AI-assisted output is accurate, complete, current, fit for any purpose or free from error, and Urban Pulse is not liable for loss arising from reliance on output that has not been independently verified. This section 8 is subject to the Consumer Guarantees in section 12, which cannot be excluded.

8.4 No professional advice

AI-assisted output is not legal, financial, tax, building, engineering or other professional advice, and must not be relied on as such.

9. Payments, fees, GST and refunds

9.1 Fees

Urban Pulse may charge fees for use of the Platform, for transactions processed through it, or for particular features. The applicable fees are set out at the point of purchase or in a separate written arrangement with the Member. Unless otherwise stated, fees are quoted in Australian dollars and, where GST applies, are inclusive of GST (section 9.3).

9.2 Payment processing by Stripe

Card payments on the Platform are processed by Stripe (Stripe, Inc. and its Australian affiliate). A User making a payment agrees to Stripe's applicable terms and authorises Stripe to charge the User's payment method. Full card details are tokenised by Stripe in the User's browser, and Urban Pulse does not receive or store full card numbers. Urban Pulse is not responsible for the acts or omissions of Stripe. Nothing in this section limits any non-excludable right that a User has against Urban Pulse under the Australian Consumer Law.

9.3 GST

Words used in this section 9.3 that are defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the meaning given in that Act. Where a supply made by Urban Pulse to a User is a taxable supply, the fee for that supply is stated inclusive of GST unless expressly stated to be exclusive of GST. Where a fee is expressed to be exclusive of GST, the User must pay Urban Pulse, in addition to that fee, an amount equal to the GST payable on the supply. Urban Pulse will issue a tax invoice for each taxable supply for which a tax invoice is required. A User is not required to pay any amount for a taxable supply until Urban Pulse has issued a tax invoice for that supply, where one is required.

9.4 Refunds

A User that considers it is entitled to a refund may request one at support@urbanpulse.com.au. Urban Pulse will assess the request, notify the User of the outcome within a reasonable time and, where a refund is granted, refund the original payment method. If a Member cancels a plan under section 3.3, Urban Pulse will refund the fees paid for the period after cancellation, calculated pro rata. Nothing in this section limits any refund or remedy to which a User is entitled under the Australian Consumer Law (section 12).

9.5 Failed and disputed payments

Where a payment fails, is reversed or is the subject of a chargeback, Urban Pulse may suspend the affected transaction or the User's access to the relevant feature until the matter is resolved. Each User must cooperate with Urban Pulse and with Stripe to resolve any payment dispute.

9.6 Taxes generally

Each User is responsible for any taxes, duties or charges imposed on it (other than taxes on Urban Pulse's income) in connection with its use of the Platform.

9.7 Subscriptions

Where a Member subscribes to a paid plan, billing is recurring for the plan's billing period, including monthly or yearly, and the subscription renews automatically for successive periods until cancelled. A Member may cancel at any time through the billing portal in its Account settings. On cancellation, access continues until the end of the current paid period, and no fee is charged for any later period. If a Member cancels a plan under section 3.3, Urban Pulse will refund the fees paid for the period after cancellation, calculated pro rata. Subscription fees are processed by Stripe and are otherwise subject to this section 9.

10. Third-party services

The Platform relies on third-party services for functions including payments, hosting, authentication, email delivery, support, maps, analytics and AI-assisted features. A User's use of the Platform may be subject to those providers' terms for the part of the service that each provides.

Urban Pulse does not control those providers and is not responsible for their acts or omissions, or for any service that they provide directly to a User. Where a third-party service is unavailable, a feature of the Platform that depends on it may also be unavailable. This section does not limit any non-excludable right under the Australian Consumer Law. The providers, the personal information that each receives and the countries in which they operate are set out in the Privacy Policy.

11. Intellectual property

11.1 Urban Pulse intellectual property

The Platform, including all software, source code, designs, interfaces, text, graphics, logos, the "Urban Pulse" name and brand, and all related intellectual property rights, is owned by Urban Pulse or its licensors. Except for the licence in section 11.2, nothing in these Terms transfers any intellectual property rights to a User.

11.2 Licence to use the Platform

Urban Pulse grants each User a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose in accordance with these Terms. This licence ends if these Terms end or the User's Account is terminated.

11.3 Feedback

A User that provides suggestions or feedback about the Platform grants Urban Pulse a perpetual, irrevocable, royalty-free licence to use it without obligation to the User. Urban Pulse will not identify a User as the source of feedback without that User's consent.

12. Australian Consumer Law and consumer guarantees

12.1 Non-excludable guarantees

Goods and services supplied by Urban Pulse come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and other applicable consumer-protection laws (together, the "Consumer Guarantees"). Nothing in these Terms excludes, restricts or modifies any Consumer Guarantee, or any right or remedy under those laws, where to do so would be unlawful.

12.2 Limitation where permitted

To the extent Urban Pulse is permitted by law to limit its liability for a failure to comply with a Consumer Guarantee, and the goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Urban Pulse's liability for that failure is limited, at Urban Pulse's option, to:

• in the case of services: resupplying the services, or paying the cost of having the services resupplied; and
• in the case of goods: replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

12.3 Major failures

For a major failure with a service, a consumer is entitled to cancel the service contract with Urban Pulse and to a refund for the unused portion, or to compensation for its reduced value. A consumer is also entitled to be compensated for any other reasonably foreseeable loss or damage. This section 12 prevails over any other section of these Terms to the extent of any inconsistency.

13. Disclaimers

Subject to section 12, and to the maximum extent permitted by law:

• the Platform is provided "as is" and "as available", without warranties of any kind, whether express or implied;
• Urban Pulse does not warrant that the Platform will be uninterrupted, secure, error-free or free of harmful components, or that defects will be corrected;
• Urban Pulse does not warrant the accuracy, completeness or fitness for any purpose of any content on or generated by the Platform, including AI-assisted output (section 8);
• Urban Pulse is not responsible for the conduct of any User, Sender, Recipient or counterparty, or for the documents, dealings or transactions that they conduct using the Platform; and
• each User uses the Platform, and relies on any output of it, at its own risk and on the basis of its own enquiries and verification.

14. Limitation of liability

14.1 Excluded losses

Subject to section 12, and to the maximum extent permitted by law, Urban Pulse is not liable to a User for any:

• indirect, incidental, special or consequential loss;
• loss of profit, revenue, business, goodwill, anticipated savings or opportunity; or
• loss or corruption of data,

however arising, whether in contract, tort (including negligence), statute or otherwise, and whether or not Urban Pulse was advised of the possibility of that loss.

14.2 Liability cap

Subject to section 12, and to the maximum extent permitted by law, Urban Pulse's total aggregate liability to a User arising out of or in connection with these Terms or the Platform, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of:

• the total fees paid by the User to Urban Pulse for the Platform in the three (3) months immediately before the event giving rise to the liability; and
• one hundred Australian dollars (A$100).

14.3 Consumer Guarantees prevail

Nothing in this section 14 limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other law. Section 12 prevails over this section 14 to the extent of any inconsistency.

14.4 Contribution by the User

Urban Pulse's liability is reduced to the extent that the User's own act, omission or breach of these Terms caused or contributed to the loss.

15. Indemnity

To the maximum extent permitted by law, each User indemnifies Urban Pulse and its officers, employees and contractors against any loss, liability, cost or expense (including reasonable legal costs) suffered or incurred as a result of a third-party claim, to the extent it arises from:

• the User's breach of these Terms;
• the User's Content infringing a third party's rights or breaching any law; or
• the User's use of the Platform in breach of section 5 (Acceptable use) or any law.

This indemnity is reduced to the extent that Urban Pulse's own negligence or breach caused or contributed to the loss. It does not apply to loss that cannot lawfully be the subject of an indemnity, and it is subject to the User's non-excludable rights under the Australian Consumer Law.

16. Suspension and termination

16.1 Termination by a Member

A Member may stop using the Platform and close its Account at any time by notice to support@urbanpulse.com.au.

16.2 Suspension or termination by Urban Pulse

Urban Pulse may suspend or terminate a User's access to all or part of the Platform if:

• the User breaches these Terms (including section 5) or any law;
• Urban Pulse reasonably suspects fraudulent, unlawful or harmful activity;
• a payment owed by the User is overdue or charged back; or
• Urban Pulse is required to do so by law, or by a third-party provider on which the Platform depends.

Urban Pulse will give the User reasonable prior notice and, where the issue can be remedied, a reasonable opportunity to remedy it before suspension or termination. Urban Pulse may act without prior notice only where it is reasonably necessary to do so, including to prevent serious or imminent harm, to stop unlawful activity, or where the law or a third-party provider requires immediate action. Any suspension or termination will be no broader than is reasonably necessary to address the issue.

16.3 Effect of termination

On termination:

• the User's right to access the Platform ends;
• the User remains liable for any fees accrued before termination;
• for a reasonable period after termination, except where Urban Pulse has terminated for the User's serious or unlawful breach or where the law prevents it, Urban Pulse will give the User a reasonable opportunity to export or retrieve a copy of its Content before the Content is deleted;
• Urban Pulse will then handle the User's Content and personal information in accordance with the Privacy Policy, including any legal retention obligations; and
• the sections that by their nature survive termination, including sections 6.1, 6.3, 8, 9 (to the extent of accrued fees), 11, 12, 13, 14, 15, 17 and 18, survive termination.

17. Privacy

The collection, use, storage and disclosure of personal information by Urban Pulse is governed by the Privacy Policy, which forms part of these Terms. Each User acknowledges that it has read the Privacy Policy. The Privacy Policy sets out the overseas recipients of personal information and the rights of individuals under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

18. General

18.1 Variation of these Terms

Urban Pulse may vary these Terms. On each variation, Urban Pulse updates the version and effective date of these Terms. For a material variation that affects a User's rights or obligations, Urban Pulse will notify the User by email to the address registered to its Account, or by notice on the Platform, at least 14 days before the variation takes effect. Continued use of the Platform after a variation takes effect constitutes acceptance of the varied Terms. A User that does not accept a variation may stop using the Platform and close its Account in accordance with section 9. A variation applies only from its effective date and does not affect rights or obligations that have already accrued. Where a Recipient opens a single document through a Secure Link, the version of these Terms in force when that Secure Link was issued governs that transaction.

18.2 Versions

Version 2.2 (effective 30 October 2026) is the current version of these Terms. Until that date, version 2.1 (effective 30 September 2026) continues to apply and is available at Terms of Service version 2.1. Earlier versions are available on request from support@urbanpulse.com.au.

18.3 Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. Urban Pulse and each User submit to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them. Nothing in this section prevents a User from bringing a claim, or seeking a remedy, under the Australian Consumer Law or in another jurisdiction where the law confers that right.

18.4 Dispute resolution

Where a dispute arises between a User and Urban Pulse in connection with these Terms or the Platform:

1. Notice. The User must first notify Urban Pulse of the dispute at support@urbanpulse.com.au, setting out the nature of the dispute and the outcome sought. Urban Pulse will seek to resolve it promptly and in good faith.
2. Negotiation. If the dispute is not resolved through correspondence, the parties must attempt to resolve it through genuine, good-faith negotiation before commencing court proceedings, except where urgent injunctive relief is required.
3. Statutory rights. Nothing in this section prevents a User from making a complaint to a relevant regulator or consumer body, including a State or Territory fair-trading office or the relevant ombudsman, or from exercising any right under the Australian Consumer Law.

18.5 Assignment

A User may not assign or transfer its rights under these Terms without the prior written consent of Urban Pulse. Urban Pulse may assign or transfer its rights and obligations under these Terms, including as part of a sale or restructure of its business, provided that the assignment does not reduce the User's rights under these Terms, and Urban Pulse will notify the User of any such assignment.

18.6 Severability

If any part of these Terms is found to be invalid or unenforceable, that part is severed and the remainder of these Terms continues to apply.

18.7 Waiver

A failure or delay by Urban Pulse in exercising a right under these Terms is not a waiver of that right.

18.8 Entire agreement

These Terms, together with the Privacy Policy and any written arrangement between Urban Pulse and a Member about fees or features, constitute the entire agreement between each User and Urban Pulse about the Platform, and supersede any earlier understanding. Nothing in this section excludes, restricts or modifies any liability of Urban Pulse under the Australian Consumer Law (including for misleading or deceptive conduct), or prevents a User from relying on any such conduct, where that liability or right cannot lawfully be excluded.

18.9 Notices

Urban Pulse may give a notice to a User by email to the address registered to its Account, by notice on the Platform, or by post. Notices to Urban Pulse may be given using the details in section 19.

18.10 Events outside Urban Pulse's control

Urban Pulse is not liable for any failure or delay in performing its obligations under these Terms to the extent caused by an event beyond its reasonable control, including a failure or outage of a third-party provider on which the Platform depends (section 10), a power, network or internet failure, a cyber-attack, an act of government or a natural event. This section does not limit or exclude any right or remedy under the Australian Consumer Law (section 12).

19. Contact details

• Entity: Urban Pulse Strategies Pty Ltd
• ABN: 82 650 700 226
• Postal address: PO Box 81, Aspley QLD 4034, Australia
• Support: support@urbanpulse.com.au
• Privacy enquiries: privacy@urbanpulse.com.au