PRE-LAUNCH DRAFT — NOT YET EFFECTIVE. This is a Version 1.0 draft awaiting founder ratification and independent Australian legal review. Real users will not see this version. The published terms will replace this banner with a confirmed effective date once counsel has signed off. Nothing in this draft is legal advice, and it does not yet bind any user.

Urban Pulse Terms of Service

Last updated: 2026-06-13 Version: 1.0 (pre-launch draft awaiting founder ratification + independent Australian legal review) Effective from: Not yet effective. A confirmed effective date will be inserted here once counsel has signed off.

At a glance

This is the agreement between you and Urban Pulse. In plain English, by using Urban Pulse you agree that:

• You can use the platform if you are 18+ and using it for genuine business or personal dealings (Section 2).
• What we do: Urban Pulse "Send & Sign" lets you upload documents, have our AI help read the key fields, send documents to other people through a secure link, capture an electronic signature, and take a payment (Section 3).
• Your documents are yours. You keep ownership of everything you upload; you give us a limited licence to host and process it so the platform can work (Section 6).
• Electronic signatures are legally valid in Australia, and these terms set out how that works (Section 7).
• Our AI is a helper, not a source of truth. It speeds up reading a document — you must always check the result yourself before you rely on it (Section 8).
• Payments are handled by Stripe; fees, GST and our refund approach are set out in Section 9.
• Your consumer rights under Australian law cannot be taken away by anything in these terms (Section 12).

These terms are necessarily formal in places. Where a section opens with a short plain-English summary, that summary is a guide only — the clause body governs if there is any conflict.

If you do not agree with these terms, please do not use Urban Pulse.

1. About these terms and who we are

These Terms of Service (the "Terms") are a legally binding agreement between you and:

• Urban Pulse Strategies Pty Ltd (ABN 82 650 700 226; ACN 650 700 226), trading as Urban Pulse ("Urban Pulse", "we", "us", "our").
• Postal address: PO Box 81, Aspley QLD 4034, Australia.

The Terms govern your access to and use of the Urban Pulse website, the Urban Pulse "Send & Sign" platform, and any related services, content, and applications we provide (together, the "Platform" or the "Service").

By creating an account, accessing, or using the Platform — including by opening a document we send you via a secure link — you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you are using the Platform on behalf of a business or other organisation, you confirm you have authority to bind that organisation, and "you" means both you and that organisation.

2. Eligibility and acceptance

Plain English: You need to be an adult and have the authority to agree to these Terms. By using Urban Pulse, you are accepting them.

2.1 Who may use the Platform

To use the Platform, you must:

• be at least 18 years of age and have the legal capacity to enter into a binding contract;
• provide accurate, current and complete information when you create an account or are nominated as a recipient; and
• where you act for a business or organisation, have the authority to bind that entity to these Terms.

2.2 How you accept these Terms

You accept these Terms by doing any of the following:

• clicking "I agree" (or similar) when creating an account;
• accessing or using any part of the Platform; or
• opening or interacting with a document we deliver to you as a nominated recipient via a secure link.

If you do not agree to these Terms, you must not use the Platform.

2.3 Recipients who do not have an account

If a sender nominates you as the recipient of a document, you can view and (where requested) sign that document via a secure link without creating an account. Your use of that link, and of any document you view or sign through it, is governed by these Terms and the Privacy Policy, whether or not you create an account.

3. The Service

Plain English: Here is what Urban Pulse actually does. It is a tool that helps you send, sign and get paid for documents. We are not a party to the deals you do through it.

3.1 What the Platform does

Urban Pulse "Send & Sign" is a software-as-a-service platform for the Australian construction industry. It lets a user (a "Sender"):

• upload documents (for example quotes, contracts, variations, dilapidation reports, building inspection reports and supporting attachments);
• where the AI-assisted field-extraction feature is available and enabled, have key information read out of an uploaded document (see Section 8);
• send those documents to a nominated person (a "Recipient") through a secure, time-limited link;
• capture the Recipient's electronic signature through our e-signature provider (see Sections 7 and 10);
• take a payment from a Recipient or other payer through our payment provider (see Section 9); and
• keep a verifiable, time-stamped record of the transaction.

3.2 We provide the tool, not the underlying dealing

Urban Pulse provides the technology that lets you send, sign and get paid for documents. We are not a party to the contracts, quotes, agreements or other dealings that you carry out using the Platform. We do not draft your documents, give legal, financial, tax or building advice, verify the truth of anything in your documents, or guarantee that any counterparty will perform their obligations. You are solely responsible for the content, accuracy, legality and consequences of the documents you create, send, sign or rely on.

3.3 Availability, changes and beta features

We aim to keep the Platform available and working, but we do not promise uninterrupted or error-free service. We may modify, suspend, add to or remove features. Where we remove or materially reduce a feature you are paying for, we will give you reasonable prior notice unless we cannot reasonably do so (for example, for security, legal or third-party-provider reasons). Some features may be offered on a trial, beta or "early access" basis and may change or be withdrawn. The following features are not part of the launch service and are not available at the date of these Terms; we will update these Terms before each goes live:

• our escrow / trust-account payment feature, operated via a third-party partner;
• the AI-assisted field-extraction feature described in Section 8; and
• in-platform card payments, where in-product payment processing has not yet been switched on for your account.

Where a feature is described in these Terms but is not yet available to you, the description applies only once we make that feature available.

4. Accounts and security

Plain English: Keep your login safe and your details accurate. You are responsible for what happens under your account.

4.1 Your account

When you create an account, you must provide accurate information and keep it up to date. You are responsible for all activity that occurs under your account.

4.2 Keeping your credentials safe

You must:

• keep your password and any other login credentials confidential;
• not share your account or let anyone else use it; and
• notify us immediately at support@urbanpulse.com.au if you suspect any unauthorised access to or use of your account.

Subject to Section 12 and to the maximum extent permitted by law, we are not liable for loss arising from unauthorised use of your account to the extent that use results from your failure to keep your credentials secure, except to the extent the loss is caused by us. Nothing in this clause limits any non-excludable right you have under the Australian Consumer Law.

4.3 Recipient links

Secure links we send to Recipients are time-limited and intended only for the nominated Recipient. You must not forward, share or attempt to use a secure link that was not issued to you, and you must not attempt to access documents or accounts that are not yours.

5. Acceptable use

Plain English: Use Urban Pulse for legitimate dealings. Do not upload illegal or harmful content, attack the platform, or use it to deceive people.

You must not, and must not permit anyone else to:

• use the Platform for any unlawful, fraudulent, misleading or deceptive purpose, or in breach of the Australian Consumer Law or any other law;
• upload, send or sign any document or content that is illegal, defamatory, infringes another person's rights (including intellectual property or privacy rights), or that you do not have the right to upload or send;
• upload content that contains malware, viruses or other harmful code, or attempt to bypass or defeat our malware scanning;
• impersonate any person or entity, or misrepresent your authority to send or sign a document;
• use the Platform to send unsolicited commercial messages (spam) in breach of the Spam Act 2003 (Cth);
• attempt to gain unauthorised access to the Platform, other users' accounts or data, or our systems; probe, scan or test the vulnerability of the Platform; or interfere with its operation (including via denial-of-service activity, scraping, or automated bulk access we have not authorised);
• reverse engineer, decompile or attempt to extract the source code of the Platform, except to the extent this restriction is prohibited by law;
• resell, sublicense or commercially exploit the Platform except as expressly permitted by us in writing; or
• use the AI-extraction feature to process content you are not legally entitled to process, or in a way that breaches any third party's rights.

We may investigate suspected breaches and may report unlawful activity to the relevant authorities.

6. Your content and document ownership

Plain English: Your documents stay yours. You give us only the limited permission we need to store and process them so the Platform can do its job. You are responsible for having the rights to what you upload.

6.1 You own your content

As between you and Urban Pulse, you retain all ownership of, and intellectual property rights in, the documents, files, data and other materials you upload, send, sign or otherwise provide to the Platform (your "Content"). We do not claim ownership of your Content.

6.2 The licence you grant us

You grant Urban Pulse a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, scan, process and otherwise use your Content solely as reasonably necessary to:

• provide, maintain, secure and operate the Platform for you and your nominated Recipients;
• run the malware scan, the AI-assisted field extraction (where you use it), the e-signature flow and the payment flow;
• generate transaction records and audit logs; and
• comply with our legal obligations.

This licence ends when your Content is deleted from the Platform, except where we are required by law to retain a copy (for example, transaction records — see the Privacy Policy for retention periods), and except for de-identified or aggregated data that no longer identifies you or any individual.

6.3 Your responsibilities for your Content

You represent and warrant that:

• you own, or have all rights and permissions necessary to upload, send and process, your Content (including any personal information of third parties embedded in a document); and
• your Content, and our processing of it as contemplated by these Terms, does not breach any law or infringe any third party's rights.

You are responsible for keeping your own copies of important documents. While we maintain backups, the Platform is not a document-of-record archive and you should not rely on it as your only copy.

6.4 Personal information in documents

Where your Content contains personal information about other people, you are responsible for having a lawful basis to collect, upload and share it. We handle personal information in accordance with our Privacy Policy.

7. Electronic signatures

Plain English: Signing electronically through Urban Pulse is legally valid in Australia. By signing, you agree to be bound just as if you had signed on paper. Some documents legally have to be on paper — those are your responsibility to identify.

7.1 Consent to transact electronically

You consent to transacting electronically and to using electronic signatures and electronic records in your dealings on the Platform. You agree that an electronic signature captured through the Platform is intended to have the same legal effect as a handwritten signature, to the extent permitted by law.

7.2 Legal framework

Electronic signatures and electronic transactions in Australia are governed by the Electronic Transactions Act 1999 (Cth) and the corresponding State and Territory legislation, including the Electronic Transactions (Queensland) Act 2001 (Qld) and the equivalent Acts in other Australian jurisdictions. Where those Acts require that, for an electronic signature to be valid, a reliable method is used to identify the signatory and indicate their intention, and that the recipient consents to the signing method, the Send & Sign flow is designed to satisfy those requirements. You agree that the signing method offered through the Platform is a method you consent to.

7.3 Documents that cannot be signed electronically

Some documents and dealings are excluded from the electronic-transactions regime or carry additional formal requirements (for example, certain wills, powers of attorney, statutory declarations, and some property and land-dealing instruments, depending on the jurisdiction). You are responsible for determining whether a particular document may lawfully be signed electronically. Urban Pulse does not give advice on, and is not responsible for, the legal validity or enforceability of any particular document you choose to send or sign.

7.4 Signature records

We keep a record of signing events (including signer name, email address, timestamp and the network metadata captured at signing) to evidence the signature. That record is part of the transaction audit log described in our Privacy Policy.

8. AI-assisted field extraction

Plain English: Our AI reads a document and pulls out the key fields to save you time typing. It can be wrong. It is a helper — you must check every extracted field yourself before you rely on it. We do not guarantee it is accurate.

8.1 What the feature does

The AI-assisted field-extraction feature reads an uploaded document and proposes structured fields (for example names, addresses, dates and amounts) so you do not have to enter them by hand. The document is first processed by an Australian-based text-recognition service, and the extracted text is then analysed by a large-language-model service to propose the fields. The third parties involved are described in Section 10 and in our Privacy Policy.

This feature is not active at the date of these Terms (see Section 3.3). When we make it available, it may run automatically on a document you upload, before you separately ask for it. Our Privacy Policy explains how the document text (which may include personal information embedded in your document) is processed, and we will give you notice in line with that Privacy Policy before the feature is switched on. You are responsible for having the right to have a document processed in this way (see Section 6.3).

8.2 Assistive only — you must verify

The AI-assisted extraction is assistive only. It is a productivity aid, not a substitute for your own review.

• The extracted fields may be incomplete, inaccurate, or wrong, including in ways that are not obvious.
• You must independently review and verify every extracted field against the source document before sending, signing, relying on, or acting on it.
• You remain solely responsible for the accuracy of any document you send, sign or rely on, regardless of whether AI extraction was used.

8.3 No accuracy warranty

To the maximum extent permitted by law, we make no representation or warranty that AI-extracted output is accurate, complete, current, fit for any purpose, or free from error. We are not liable for any loss arising from your reliance on AI-extracted output that you have not independently verified. This Section 8 is subject to the consumer guarantees described in Section 12, which cannot be excluded.

8.4 No professional advice

AI-extracted output is not legal, financial, tax, building, engineering or other professional advice, and must not be relied on as such.

9. Payments, fees, GST and refunds

Plain English: Where you take or make a payment, Stripe processes the card. Prices include GST where it applies, and we will give you a tax invoice. During our initial launch period, refunds are handled manually — contact us and we will sort it out.

9.1 Fees

We may charge fees for use of the Platform, for transactions processed through it, or for particular features. The fees that apply to you will be set out at the point of purchase or in a separate written arrangement with you. Unless stated otherwise, fees are quoted in Australian dollars and, where GST applies, are inclusive of GST (see Section 9.3).

In-platform card payment processing may not be switched on for your account at the date of these Terms (see Section 3.3). Where it is not, any fees will be invoiced and settled outside the Platform, and the card-payment provisions in this Section 9 apply only once in-platform payments are made available to you. We will not charge your card through the Platform until in-platform payments are live for you.

9.2 Payment processing by Stripe

Card payments on the Platform are processed by Stripe (Stripe, Inc. and its Australian affiliate). When you make a payment, you also agree to Stripe's applicable terms, and you authorise Stripe to charge your payment method. Your full card details are tokenised by Stripe in your browser — we do not see or store your full card number. We are not responsible for acts or omissions of Stripe; however, nothing in this clause limits any non-excludable right you have against us under the Australian Consumer Law.

9.3 GST

Words used in this Section 9.3 that are defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the meaning given in that Act. Where a supply we make to you is a taxable supply, the fee for that supply is stated inclusive of GST unless expressly stated to be exclusive. Where a fee is expressed to be exclusive of GST, you must pay us, in addition to that fee, an amount equal to the GST payable on the supply. Where we are required to issue a tax invoice for a taxable supply, we will issue one. You are not obliged to pay any amount for a taxable supply until we have provided a tax invoice for that supply, where one is required.

9.4 Refunds

Refunds during the initial launch period are handled manually. If you believe you are entitled to a refund, contact us at support@urbanpulse.com.au and we will assess your request and, where appropriate, process a refund to your original payment method. We will tell you the outcome within a reasonable time. This manual approach reflects our current operating posture; we will update these Terms if we introduce an automated refund process. Nothing in this clause limits any refund or remedy you are entitled to under the Australian Consumer Law (see Section 12).

9.5 Failed and disputed payments

If a payment fails, is reversed, or is the subject of a chargeback, we may suspend the affected transaction or your access to the relevant feature until the matter is resolved. You agree to cooperate with us and with Stripe to resolve any payment dispute.

9.6 Taxes generally

You are responsible for any taxes, duties or charges imposed on you (other than taxes on our income) in connection with your use of the Platform.

10. Third-party services

Plain English: We rely on a few trusted providers to make the Platform work — for signing, payments and hosting. Their terms apply to their part of the service, and we are not responsible for things outside our control.

The Platform relies on the following third-party services. Your use of the Platform may be subject to their terms in respect of the part of the service they provide:

• BoldSign (Syncfusion Inc.) — electronic-signature envelopes.
• Stripe (Stripe, Inc. and its Australian affiliate) — card-payment processing.
• Amazon Web Services (AWS, Sydney ap-southeast-2 region) — hosting, file storage and supporting infrastructure.
• An AI / large-language-model provider and an Australian text-recognition service — for AI-assisted field extraction (see Section 8 and the Privacy Policy).

We choose our providers carefully, but we do not control them and are not responsible for their acts or omissions, or for any service they provide directly to you. Where a third-party service is unavailable, a feature of the Platform that depends on it may also be unavailable. This clause does not limit any non-excludable rights you have against us under the Australian Consumer Law. The current list of providers, including the personal information they receive and the countries they operate in, is maintained in our Privacy Policy.

11. Intellectual property

Plain English: The Urban Pulse platform, brand and technology are ours. Using the Platform does not give you ownership of them.

11.1 Our IP

The Platform, including all software, source code, designs, interfaces, text, graphics, logos, the "Urban Pulse" name and brand, and all related intellectual property rights, is owned by Urban Pulse or our licensors. Except for the limited right to use the Platform under these Terms, nothing in these Terms transfers any intellectual property rights to you.

11.2 Your licence to use the Platform

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose, in accordance with these Terms. This licence ends if these Terms end or your account is terminated.

11.3 Feedback

If you give us suggestions or feedback about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you. We will not identify you as the source of feedback without your consent.

12. Australian Consumer Law and consumer guarantees

Plain English: Australian law gives you certain rights that we cannot take away, no matter what these Terms say. The disclaimers and liability limits below all give way to those rights.

12.1 Non-excludable guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and other applicable consumer-protection laws (together, the "Consumer Guarantees"). Nothing in these Terms excludes, restricts or modifies any Consumer Guarantee, or any right or remedy you have under those laws, where to do so would be unlawful.

12.2 Limitation where permitted

To the extent we are permitted by law to limit our liability for a failure to comply with a Consumer Guarantee (and the goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption), our liability for that failure is limited, at our option, to:

• in the case of services: resupplying the services, or paying the cost of having the services resupplied; and
• in the case of goods: replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

12.3 Major failures

For a major failure with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. This Section 12 prevails over any other section of these Terms to the extent of any inconsistency.

13. Disclaimers

Plain English: Outside of your non-excludable consumer rights, we provide the Platform "as is". We do not promise it is perfect, always available, or right for your specific situation.

Subject to Section 12, and to the maximum extent permitted by law:

• the Platform is provided "as is" and "as available", without warranties of any kind, whether express or implied;
• we do not warrant that the Platform will be uninterrupted, secure, error-free, or free of harmful components, or that defects will be corrected;
• we do not warrant the accuracy, completeness or fitness for any purpose of any content on or generated by the Platform, including AI-extracted output (Section 8);
• we are not responsible for the conduct of any user, Sender, Recipient or counterparty, or for the documents, dealings or transactions they conduct using the Platform; and
• you use the Platform, and rely on any output of it, at your own risk and on the basis of your own enquiries and verification.

14. Limitation of liability

Plain English: If something goes wrong, there is a cap on what we have to pay, and we are not liable for indirect or knock-on losses. Your non-excludable consumer rights still apply.

14.1 Excluded losses

Subject to Section 12, and to the maximum extent permitted by law, we are not liable to you for any:

• indirect, incidental, special or consequential loss;
• loss of profit, revenue, business, goodwill, anticipated savings, or opportunity; or
• loss or corruption of data,

however it arises, whether in contract, tort (including negligence), statute or otherwise, and whether or not we were advised of the possibility of that loss.

14.2 Liability cap

Subject to Section 12, and to the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms or the Platform — whether in contract, tort (including negligence), statute or otherwise — is limited to the greater of:

• the total fees you paid to us for the Platform in the three (3) months immediately before the event giving rise to the liability; and
• one hundred Australian dollars (A$100).

14.3 Consumer Guarantees prevail

Nothing in this Section 14 limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other law. Section 12 prevails over this Section 14 to the extent of any inconsistency.

14.4 Your responsibility

Our liability is reduced to the extent that your own act, omission or breach of these Terms caused or contributed to the loss.

15. Indemnity

Plain English: If your misuse of the Platform, or your documents, cause a third party to bring a claim against us, you agree to cover us for it.

To the maximum extent permitted by law, you indemnify us (and our officers, employees and contractors) against any loss, liability, cost or expense (including reasonable legal costs) we suffer or incur arising out of or in connection with:

• your breach of these Terms;
• your Content, including any claim that your Content infringes a third party's rights or breaches any law;
• your use of the Platform in breach of Section 5 (Acceptable use) or any law; or
• a document or transaction you create, send, sign or rely on through the Platform.

This indemnity is reduced to the extent that our own negligence or breach caused or contributed to the loss. It does not apply to loss that cannot lawfully be the subject of an indemnity, and it is subject to your non-excludable rights under the Australian Consumer Law.

16. Suspension and termination

Plain English: You can stop using Urban Pulse at any time. We can suspend or close an account that breaks these terms or the law. Some things survive the end of the agreement.

16.1 Your right to stop

You may stop using the Platform and close your account at any time by contacting us at support@urbanpulse.com.au.

16.2 Our right to suspend or terminate

We may suspend or terminate your access to all or part of the Platform if:

• you breach these Terms (including the Acceptable use section) or any law;
• we reasonably suspect fraudulent, unlawful or harmful activity;
• a payment you owe is overdue or charged back; or
• we are required to do so by law, or by a third-party provider on which the Platform depends.

We will give you reasonable prior notice and, where the issue can be remedied, a reasonable opportunity to remedy it before we suspend or terminate. We may act without prior notice only where it is reasonably necessary to do so — for example, to prevent serious or imminent harm, to stop unlawful activity, or where the law or a third-party provider requires immediate action. Any suspension or termination will be no broader than is reasonably necessary to address the issue.

16.3 Effect of termination

On termination:

• your right to access the Platform ends;
• you remain liable for any fees accrued before termination;
• for a reasonable period after termination (and except where we have terminated for your serious or unlawful breach, or where the law prevents us), we will give you a reasonable opportunity to export or retrieve a copy of your Content before it is deleted;
• we will then handle your Content and personal information in accordance with our Privacy Policy, including any legal retention obligations; and
• the sections that by their nature should survive (including Sections 6.1, 6.3, 8, 9 (to the extent of accrued fees), 11, 12, 13, 14, 15, 17 and 18) survive termination.

17. Privacy

Plain English: How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you acknowledge that you have read it. The Privacy Policy explains, among other things, the overseas processors we use and the rights you have over your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

18. General

18.1 Changes to these Terms

Plain English: We can update these terms. For important changes we will give you notice. Continuing to use Urban Pulse after a change means you accept it.

We may update these Terms from time to time. When we do, we will change the "Last updated" date and increment the version number. For material changes that affect your rights or obligations, we will notify you by email (to the address on your account) or by an in-app notice at least 14 days before the change takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept the change, you may stop using the Platform and close your account.

18.2 Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. You and Urban Pulse submit to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them. Nothing in this clause prevents you from bringing a claim, or seeking a remedy, available to you under the Australian Consumer Law or in another jurisdiction where the law gives you that right.

18.3 Dispute resolution

Plain English: If there is a problem, talk to us first — most things can be sorted out quickly. If not, there are formal options.

If a dispute arises between you and us in connection with these Terms or the Platform:

1. Contact us first. Raise the issue with us at support@urbanpulse.com.au, setting out the nature of the dispute and the outcome you are seeking. We will try to resolve it promptly and in good faith.
2. Genuine negotiation. If we cannot resolve it through correspondence, both parties agree to attempt to resolve the dispute through genuine, good-faith negotiation before commencing court proceedings, except where urgent injunctive relief is needed.
3. Your statutory rights are unaffected. Nothing in this clause prevents you from making a complaint to a relevant regulator or consumer body (such as your State or Territory fair-trading office or the relevant ombudsman), or from exercising any right you have under the Australian Consumer Law.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms (for example, as part of a sale or restructure of the business), and we will let you know if we do.

18.5 Severability

If any part of these Terms is found to be invalid or unenforceable, that part is severed and the rest of the Terms continue to apply.

18.6 Waiver

A failure or delay by us in exercising a right under these Terms is not a waiver of that right.

18.7 Entire agreement

These Terms, together with the Privacy Policy and any written arrangement we have with you about fees or features, make up the entire agreement between you and us about the Platform, and supersede any earlier understanding. Nothing in this clause operates to exclude, restrict or modify any liability we have under the Australian Consumer Law (including for misleading or deceptive conduct), or to prevent you from relying on any such conduct, where that liability or right cannot lawfully be excluded.

18.8 Notices

We may give you notices by email (to the address on your account), by a notice on the Platform, or by post. You can contact us using the details in Section 19.

18.9 Events outside our control

Plain English: If something genuinely outside our control stops us delivering the service, we are not in breach for that — but this does not take away your consumer rights.

We are not liable for any failure or delay in performing our obligations under these Terms to the extent it is caused by an event beyond our reasonable control, including a failure or outage of a third-party provider on which the Platform depends (Section 10), a power, network or internet failure, a cyber-attack, an act of government, or a natural event. This clause does not limit or exclude any right or remedy you have under the Australian Consumer Law (Section 12).

19. Contact us

Plain English: Here is how to reach us.

• Entity: Urban Pulse Strategies Pty Ltd
• ABN: 82 650 700 226
• Postal address: PO Box 81, Aspley QLD 4034, Australia
• Support: support@urbanpulse.com.au
• Privacy enquiries: privacy@urbanpulse.com.au

Questions about these Terms? Email support@urbanpulse.com.au.