Terms of Service

1. Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you and Urban Pulse Strategies Pty Ltd (ABN 82 650 700 226) ("Urban Pulse", "we", "us", "our") governing your access to and use of the Urban Pulse platform, including the website at urbanpulse.com.au, APIs, and all related services (the "Platform").

By creating an account or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. The Platform

Urban Pulse is a construction marketplace operating system that facilitates project management, procurement, contract administration, payment processing, and compliance management between project owners, builders, suppliers, and consultants operating in the Australian construction industry.

3. Account Responsibilities

• •You must provide accurate, current, and complete information during registration and keep it updated.
• •You are responsible for maintaining the confidentiality of your account credentials.
• •You must not share account access or allow unauthorised persons to use your account.
• •You must notify us immediately of any unauthorised access or security breach.
• •One person or entity may maintain only one account unless authorised by Urban Pulse.
• •You must be at least 18 years old to create an account.

4. Platform Rules

All platform interactions are governed by:

5. Payments & Fees

• •Platform fees are charged as a percentage of contract value, as outlined on our Pricing page.
• •Payment processing is facilitated through third-party providers (Zai/Assembly Payments). You agree to their terms when using payment features.
• •Escrow arrangements protect both parties. Funds are held in trust accounts and released according to contract milestones.
• •Platform fees are non-refundable once a contract is executed, except where required by Australian Consumer Law.
• •All amounts are in Australian Dollars (AUD) unless otherwise stated.
• •GST applies to platform fees where applicable under Australian tax law.

6. Prohibited Conduct

• ✕Providing false or misleading information about qualifications, credentials, or insurance
• ✕Circumventing platform payment systems to avoid fees
• ✕Attempting to manipulate bidding processes or engage in bid rigging
• ✕Accessing or attempting to access other users' accounts or data
• ✕Using the platform to transmit malware, spam, or malicious content
• ✕Scraping, data mining, or automated extraction of platform data without authorisation
• ✕Violating any applicable Australian or state/territory law

7. Intellectual Property

The Platform, including all software, design, content, and trademarks, is owned by Urban Pulse Strategies Pty Ltd. You retain ownership of content you upload to the Platform (documents, proposals, project data). By uploading content, you grant us a limited licence to store, display, and process that content for the purpose of providing the Platform services.

8. Limitation of Liability

To the maximum extent permitted by law, Urban Pulse's liability for any claim arising from or related to the Platform is limited to the fees you have paid to Urban Pulse in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including lost profits, data loss, or business interruption.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including guarantees under the Competition and Consumer Act 2010 (Cth).

9. Dispute Resolution

Disputes between platform users (e.g., contract disputes, claim disagreements) are managed through the Platform's built-in dispute resolution workflow. Disputes between you and Urban Pulse will be resolved through good-faith negotiation. If unresolved after 30 days, either party may refer the dispute to mediation under the Resolution Institute rules. These Terms are governed by the laws of Queensland, Australia.

10. Termination

You may close your account at any time through your Profile Settings. Urban Pulse may suspend or terminate accounts that violate these Terms, with notice where practicable. Upon termination, your right to use the Platform ceases immediately. We retain data as required by our Privacy Policy and legal obligations (e.g., 7-year financial record retention).

11. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-platform notification at least 30 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

12. Contact