Urban Pulse Terms of Service

Last updated: 8 July 2026 Version: 1.3 Effective from: 8 July 2026

1. About these terms and who we are

These Terms of Service (the "Terms") are a legally binding agreement between you and:

The Terms govern your access to and use of the Urban Pulse website, applications and related services, content and tools we provide (together, the "Platform" or the "Service").

By creating an account, accessing, or using the Platform — including by opening a document we send you via a secure link — you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you are using the Platform on behalf of a business or other organisation, you confirm you have authority to bind that organisation, and "you" means both you and that organisation.

2. Eligibility and acceptance

2.1 Who may use the Platform

To use the Platform, you must:

2.2 How you accept these Terms

You accept these Terms by doing any of the following:

If you do not agree to these Terms, you must not use the Platform.

2.3 Recipients who do not have an account

If a sender nominates you as the recipient of a document, you can view and (where requested) sign that document via a secure link without creating an account. Your use of that link, and of any document you view or sign through it, is governed by these Terms and the Privacy Policy, whether or not you create an account.

3. The Service

3.1 What the Platform does

Urban Pulse is a software-as-a-service platform for the Australian construction and property lifecycle. Depending on the features available to your account, it lets a user:

3.2 We provide the tool, not the underlying dealing

Urban Pulse provides the technology that lets you send, sign and get paid for documents. We are not a party to the contracts, quotes, agreements or other dealings that you carry out using the Platform. We do not draft your documents, give legal, financial, tax or building advice, verify the truth of anything in your documents, or guarantee that any counterparty will perform their obligations. You are solely responsible for the content, accuracy, legality and consequences of the documents you create, send, sign or rely on.

3.3 Availability, changes and beta features

We aim to keep the Platform available and working, but we do not promise uninterrupted or error-free service. We may modify, suspend, add to or remove features. Where we remove or materially reduce a feature you are paying for, we will give you reasonable prior notice unless we cannot reasonably do so (for example, for security, legal or third-party-provider reasons). Some features may be offered on a trial, beta or "early access" basis and may change or be withdrawn.

3.4 Referral program

Where we make a referral program available, your participation is subject to these Terms and to any specific program rules we publish. In general terms:

The specific reward rates, any caps, the attribution window, and clawback conditions are set out in the program rules published with the program.

3.5 Marketplace connections

Where we make a marketplace or directory feature available that lets users find, contact or engage other users (for example a builder connecting with a trade), Urban Pulse provides the introduction and messaging tools only. We are not a party to, and are not responsible for, any dealing, contract, work, payment or dispute between users. A profile may show documents, credentials, licences, insurance, ratings, review status or other evidence supplied through the Platform or checked by a workflow. Those signals are platform records, not an endorsement or guarantee of any user, their credentials, licences, insurance, or the quality, safety or legality of any goods or services offered. You are responsible for your own checks before you engage another user. Any dispute about a dealing between users is a matter between those users, subject to your non-excludable rights under the Australian Consumer Law (Section 12).

4. Accounts and security

4.1 Your account

When you create an account, you must provide accurate information and keep it up to date. You are responsible for all activity that occurs under your account.

4.2 Keeping your credentials safe

You must:

Subject to Section 12 and to the maximum extent permitted by law, we are not liable for loss arising from unauthorised use of your account to the extent that use results from your failure to keep your credentials secure, except to the extent the loss is caused by us. Nothing in this clause limits any non-excludable right you have under the Australian Consumer Law.

4.3 Recipient links

Secure links we send to Recipients are time-limited and intended only for the nominated Recipient. You must not forward, share or attempt to use a secure link that was not issued to you, and you must not attempt to access documents or accounts that are not yours.

5. Acceptable use

You must not, and must not permit anyone else to:

We may investigate suspected breaches and may report unlawful activity to the relevant authorities.

6. Your content and document ownership

6.1 You own your content

As between you and Urban Pulse, you retain all ownership of, and intellectual property rights in, the documents, files, data and other materials you upload, send, sign or otherwise provide to the Platform (your "Content"). We do not claim ownership of your Content.

6.2 The licence you grant us

You grant Urban Pulse a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, scan, process and otherwise use your Content solely as reasonably necessary to:

This licence ends when your Content is deleted from the Platform, except where we are required by law to retain a copy (for example, transaction records — see the Privacy Policy for retention periods), and except for de-identified or aggregated data that no longer identifies you or any individual.

6.3 Your responsibilities for your Content

You represent and warrant that:

You are responsible for keeping your own copies of important documents. While we maintain backups, the Platform is not a document-of-record archive and you should not rely on it as your only copy.

6.4 Personal information in documents

Where your Content contains personal information about other people, you are responsible for having a lawful basis to collect, upload and share it. We handle personal information in accordance with our Privacy Policy.

7. Electronic signatures

7.1 Consent to transact electronically

You consent to transacting electronically and to using electronic signatures and electronic records in your dealings on the Platform. You agree that an electronic signature captured through the Platform is intended to have the same legal effect as a handwritten signature, to the extent permitted by law.

7.2 Legal framework

Electronic signatures and electronic transactions in Australia are governed by the Electronic Transactions Act 1999 (Cth) and the corresponding State and Territory legislation, including the Electronic Transactions (Queensland) Act 2001 (Qld) and the equivalent Acts in other Australian jurisdictions. Where those Acts require that, for an electronic signature to be valid, a reliable method is used to identify the signatory and indicate their intention, and that the recipient consents to the signing method, the Send & Sign flow is designed to satisfy those requirements. You agree that the signing method offered through the Platform is a method you consent to.

7.3 Documents that cannot be signed electronically

Some documents and dealings are excluded from the electronic-transactions regime or carry additional formal requirements (for example, certain wills, powers of attorney, statutory declarations, and some property and land-dealing instruments, depending on the jurisdiction). You are responsible for determining whether a particular document may lawfully be signed electronically. Urban Pulse does not give advice on, and is not responsible for, the legal validity or enforceability of any particular document you choose to send or sign.

7.4 Signature records

We keep a record of signing events (including signer name, email address, timestamp and the network metadata captured at signing) to evidence the signature. Signatures are captured through Urban Pulse's own built-in signing ceremony, and our Privacy Policy describes the metadata that workflow records. That record is part of the transaction audit log described in our Privacy Policy.

8. AI-assisted field extraction

8.1 What the feature does

If we release AI-assisted field extraction, the feature will read an uploaded document and propose structured fields (for example names, addresses, dates and amounts) so you do not have to enter them by hand. The document may first be processed by an Australian-based text-recognition service, and extracted text may then be analysed by a large-language-model service to propose the fields. The third parties involved will be described in Section 10 and in our Privacy Policy before activation.

Where AI-assisted field extraction is released, available and enabled for your account, it may run automatically on a document you upload before you separately ask for it. Our Privacy Policy will explain how the document text (which may include personal information embedded in your document) is processed. You are responsible for having the right to have a document processed in this way (see Section 6.3).

8.2 Assistive only — you must verify

The AI-assisted extraction is assistive only. It is a productivity aid, not a substitute for your own review.

8.3 No accuracy warranty

To the maximum extent permitted by law, we make no representation or warranty that AI-extracted output is accurate, complete, current, fit for any purpose, or free from error. We are not liable for any loss arising from your reliance on AI-extracted output that you have not independently verified. This Section 8 is subject to the consumer guarantees described in Section 12, which cannot be excluded.

8.4 No professional advice

AI-extracted output is not legal, financial, tax, building, engineering or other professional advice, and must not be relied on as such.

9. Payments, fees, GST and refunds

9.1 Fees

We may charge fees for use of the Platform, for transactions processed through it, or for particular features. The fees that apply to you will be set out at the point of purchase or in a separate written arrangement with you. Unless stated otherwise, fees are quoted in Australian dollars and, where GST applies, are inclusive of GST (see Section 9.3).

9.2 Payment processing by Stripe

Card payments on the Platform are processed by Stripe (Stripe, Inc. and its Australian affiliate). When you make a payment, you also agree to Stripe's applicable terms, and you authorise Stripe to charge your payment method. Your full card details are tokenised by Stripe in your browser — we do not see or store your full card number. We are not responsible for acts or omissions of Stripe; however, nothing in this clause limits any non-excludable right you have against us under the Australian Consumer Law.

9.3 GST

Words used in this Section 9.3 that are defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the meaning given in that Act. Where a supply we make to you is a taxable supply, the fee for that supply is stated inclusive of GST unless expressly stated to be exclusive. Where a fee is expressed to be exclusive of GST, you must pay us, in addition to that fee, an amount equal to the GST payable on the supply. Where we are required to issue a tax invoice for a taxable supply, we will issue one. You are not obliged to pay any amount for a taxable supply until we have provided a tax invoice for that supply, where one is required.

9.4 Refunds

Refunds during the initial launch period are handled manually. If you believe you are entitled to a refund, contact us at support@urbanpulse.com.au and we will assess your request and, where appropriate, process a refund to your original payment method. We will tell you the outcome within a reasonable time. This manual approach reflects our current operating posture; we will update these Terms if we introduce an automated refund process. Nothing in this clause limits any refund or remedy you are entitled to under the Australian Consumer Law (see Section 12).

9.5 Failed and disputed payments

If a payment fails, is reversed, or is the subject of a chargeback, we may suspend the affected transaction or your access to the relevant feature until the matter is resolved. You agree to cooperate with us and with Stripe to resolve any payment dispute.

9.6 Taxes generally

You are responsible for any taxes, duties or charges imposed on you (other than taxes on our income) in connection with your use of the Platform.

9.7 Subscriptions

Where you subscribe to a paid plan, billing is recurring for the plan's billing period (for example monthly or yearly), and the subscription renews automatically for successive periods until you cancel it. You may cancel at any time through the billing portal in your account settings. On cancellation, your access continues until the end of the current paid period, and you are not charged for any period after that. Subscription fees are handled by Stripe and are otherwise subject to the rest of this Section 9.

10. Third-party services

The Platform relies on third-party services for functions such as payments, hosting, authentication, email delivery, support, maps, analytics and AI-assisted features. Your use of the Platform may be subject to those providers' terms for the part of the service they provide.

We choose our providers carefully, but we do not control them and are not responsible for their acts or omissions, or for any service they provide directly to you. Where a third-party service is unavailable, a feature of the Platform that depends on it may also be unavailable. This clause does not limit any non-excludable rights you have against us under the Australian Consumer Law. The current provider list, including active or planned status, the personal information each provider receives and the countries they operate in, is maintained in our Privacy Policy.

11. Intellectual property

11.1 Our IP

The Platform, including all software, source code, designs, interfaces, text, graphics, logos, the "Urban Pulse" name and brand, and all related intellectual property rights, is owned by Urban Pulse or our licensors. Except for the limited right to use the Platform under these Terms, nothing in these Terms transfers any intellectual property rights to you.

11.2 Your licence to use the Platform

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose, in accordance with these Terms. This licence ends if these Terms end or your account is terminated.

11.3 Feedback

If you give us suggestions or feedback about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you. We will not identify you as the source of feedback without your consent.

12. Australian Consumer Law and consumer guarantees

12.1 Non-excludable guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and other applicable consumer-protection laws (together, the "Consumer Guarantees"). Nothing in these Terms excludes, restricts or modifies any Consumer Guarantee, or any right or remedy you have under those laws, where to do so would be unlawful.

12.2 Limitation where permitted

To the extent we are permitted by law to limit our liability for a failure to comply with a Consumer Guarantee (and the goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption), our liability for that failure is limited, at our option, to:

12.3 Major failures

For a major failure with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. This Section 12 prevails over any other section of these Terms to the extent of any inconsistency.

13. Disclaimers

Subject to Section 12, and to the maximum extent permitted by law:

14. Limitation of liability

14.1 Excluded losses

Subject to Section 12, and to the maximum extent permitted by law, we are not liable to you for any:

however it arises, whether in contract, tort (including negligence), statute or otherwise, and whether or not we were advised of the possibility of that loss.

14.2 Liability cap

Subject to Section 12, and to the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms or the Platform — whether in contract, tort (including negligence), statute or otherwise — is limited to the greater of:

14.3 Consumer Guarantees prevail

Nothing in this Section 14 limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other law. Section 12 prevails over this Section 14 to the extent of any inconsistency.

14.4 Your responsibility

Our liability is reduced to the extent that your own act, omission or breach of these Terms caused or contributed to the loss.

15. Indemnity

To the maximum extent permitted by law, you indemnify us (and our officers, employees and contractors) against any loss, liability, cost or expense (including reasonable legal costs) we suffer or incur as a result of a third-party claim, to the extent it arises from:

This indemnity is reduced to the extent that our own negligence or breach caused or contributed to the loss. It does not apply to loss that cannot lawfully be the subject of an indemnity, and it is subject to your non-excludable rights under the Australian Consumer Law.

16. Suspension and termination

16.1 Your right to stop

You may stop using the Platform and close your account at any time by contacting us at support@urbanpulse.com.au.

16.2 Our right to suspend or terminate

We may suspend or terminate your access to all or part of the Platform if:

We will give you reasonable prior notice and, where the issue can be remedied, a reasonable opportunity to remedy it before we suspend or terminate. We may act without prior notice only where it is reasonably necessary to do so — for example, to prevent serious or imminent harm, to stop unlawful activity, or where the law or a third-party provider requires immediate action. Any suspension or termination will be no broader than is reasonably necessary to address the issue.

16.3 Effect of termination

On termination:

17. Privacy

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you acknowledge that you have read it. The Privacy Policy explains, among other things, the overseas processors we use and the rights you have over your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

18. General

18.1 Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date and increment the version number. For material changes that affect your rights or obligations, we will notify you by email (to the address on your account) or by an in-app notice at least 14 days before the change takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept the change, you may stop using the Platform and close your account. Changes apply only from their effective date and do not affect rights or obligations that have already accrued. If you are a nominated Recipient opening a single document via a secure link, the version of these Terms in force when that link was issued governs that transaction.

18.2 Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. You and Urban Pulse submit to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them. Nothing in this clause prevents you from bringing a claim, or seeking a remedy, available to you under the Australian Consumer Law or in another jurisdiction where the law gives you that right.

18.3 Dispute resolution

If a dispute arises between you and us in connection with these Terms or the Platform:

  1. Contact us first. Raise the issue with us at support@urbanpulse.com.au, setting out the nature of the dispute and the outcome you are seeking. We will try to resolve it promptly and in good faith.
  2. Genuine negotiation. If we cannot resolve it through correspondence, both parties agree to attempt to resolve the dispute through genuine, good-faith negotiation before commencing court proceedings, except where urgent injunctive relief is needed.
  3. Your statutory rights are unaffected. Nothing in this clause prevents you from making a complaint to a relevant regulator or consumer body (such as your State or Territory fair-trading office or the relevant ombudsman), or from exercising any right you have under the Australian Consumer Law.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms (for example, as part of a sale or restructure of the business), provided that any assignment by us will not reduce your rights under these Terms, and we will let you know if we do.

18.5 Severability

If any part of these Terms is found to be invalid or unenforceable, that part is severed and the rest of the Terms continue to apply.

18.6 Waiver

A failure or delay by us in exercising a right under these Terms is not a waiver of that right.

18.7 Entire agreement

These Terms, together with the Privacy Policy and any written arrangement we have with you about fees or features, make up the entire agreement between you and us about the Platform, and supersede any earlier understanding. Nothing in this clause operates to exclude, restrict or modify any liability we have under the Australian Consumer Law (including for misleading or deceptive conduct), or to prevent you from relying on any such conduct, where that liability or right cannot lawfully be excluded.

18.8 Notices

We may give you notices by email (to the address on your account), by a notice on the Platform, or by post. You can contact us using the details in Section 19.

18.9 Events outside our control

We are not liable for any failure or delay in performing our obligations under these Terms to the extent it is caused by an event beyond our reasonable control, including a failure or outage of a third-party provider on which the Platform depends (Section 10), a power, network or internet failure, a cyber-attack, an act of government, or a natural event. This clause does not limit or exclude any right or remedy you have under the Australian Consumer Law (Section 12).

19. Contact us

Questions about these Terms: support@urbanpulse.com.au.