Where your files go, and who can open them
The document you sent and forgot about is the one that gets read out in a dispute two years later. So we treat all of them that way. A planning pack, a quote from a trade you invited, a contract going out for signature: files are scanned before anyone can open them, every step is timestamped as it happens, and a link works for the person it was sent to and nobody else. Below is the whole of it, including what we don't do with your money.
Scanned before delivery
Every uploaded file is virus-scanned before a recipient can open it. One that fails the scan never reaches the other side at all.
Every step timestamped
Sent, opened, signed, paid. Each one is written to a permanent record as it happens, so the order things went in isn't a matter of recollection.
Access checked on every view
A document link is personal to its recipient and checked each time it is opened. Nobody who wasn't sent it gets in by guessing at a URL.
What gets written down, gate by gate
A build runs on trust between people who have often never met. These are the six things that end up on the record as a job moves, from the first hello to the payment at the end. Two of them are places where we deliberately stop.
You know who signed it
Every member joins against an email they had to confirm, and the person who signs a document is named on that document's record with the time they did it. No anonymous signatures.
Licence and insurance in view
Trades and consultants put their licence and insurance on their profile, and you read it beside their price. Urban Pulse hasn't checked either one, so whether they are covered for your job is still your call to make.
The work agreed in writing
Nothing starts until both sides have signed the same version of the same document. Who signed, when, and exactly what was on the screen in front of them goes onto a timestamped record.
Milestones written down
The job is broken into stages with a price on each, so what is due and when gets settled at the start instead of argued at the end. Urban Pulse doesn't hold the money for any of it.
Signed off before it counts
A stage is marked complete and signed off before anybody treats it as done. Finished becomes something both sides agreed to on the record, rather than whoever chased hardest.
Paid on the signing page
If the sender put an amount on the document, the client can pay by card on that same page after signing, with GST broken out and a tax invoice at the end of it. Stripe processes the card and the money settles to you.
Your money never sits with us. Urban Pulse doesn't fund a stage before the work and doesn't release anything when one is signed off. It's the record and the rail, and that is the whole of our part in it.
The other stop is credentials. A licence or an insurance detail on a profile is what the trade wrote there. We record it and show it to you at the moment you are reading their price. We haven't verified it, and the checks you would make before letting somebody on site are still yours.
Security, in plain words
If your question is not here, ask us and a person will answer by the next business day.
Where is my data kept?
Our core systems run in Australia, and a small number of named providers process specific functions overseas, like email delivery. The Privacy Policy lists every provider, what it does and where it operates, and we keep that list current.
Who can see my documents?
The people you sent them to, and nobody else. A link is personal to its recipient and access is checked every time it's opened. Our staff do not browse customer documents, and operational alerts are built to carry no personal information.
Are electronic signatures legally valid?
Electronic signatures are recognised under Australian law for most business documents. Every signature here carries a timestamped record of who signed, when, and which version of the document was in front of them.
What happens when I get paid through Urban Pulse?
Stripe processes the card and we never see or store a full card number. GST is broken out on the receipt where it applies. Urban Pulse is the rail for the document and the record of the payment. The money settles to you.
How do I raise a privacy concern?
Email privacy@urbanpulse.com.au and a person will respond. The Privacy Policy sets out the complaint process, including escalation to the OAIC if you are not satisfied with our answer.
The rest of it is in the policies
Every provider we use, what we collect and why, and what you can ask us to delete. It's longer than this page, and it's meant to be read.