Where your files go, and who can open them
Any document can end up in a dispute years later, so we treat every one that way. Planning packs, trade quotes and contracts are virus-scanned before anyone can open them, every step is timestamped, and a link only works for the person it was sent to. Below is how each part works, including payments.
Scanned before delivery
Every uploaded file is virus-scanned before a recipient can open it. A file that fails the scan is never delivered.
Every step timestamped
Sent, opened, signed. Each one is written to a permanent record as it happens.
Access checked on every view
A document link is personal to its recipient and checked each time it is opened. Guessing the URL won't get anyone in.
What gets written down, gate by gate
A build runs on trust between people who often haven't met. These are the six things that go on the record as a job moves, from first contact to final payment. Two of them, the money and a trade's credentials, are checks you make yourself.
You know who signed it
Every member confirms their email when they join. The person who signs a document is named on its record, with the time they signed. No anonymous signatures.
Licence and insurance on the profile
Trades and consultants record their licence and insurance on their profile. Urban Pulse hasn't checked either one, so ask for them and confirm they're covered for your job before you award it.
The work agreed in writing
Work starts once both sides have signed the same version of the same document. Who signed, when, and exactly what they saw goes onto a timestamped record.
Milestones written down
The job is split into stages with a price on each, so what's due and when is agreed at the start. Urban Pulse doesn't hold the money for any stage.
Signed off before it counts
A stage counts as done once it is marked complete and both sides sign it off, on the record.
Card payment on the signing page
Coming soon.
Your money never sits with us. Urban Pulse doesn't fund a stage before the work and doesn't release payment when one is signed off. It keeps the record. Card payment is coming soon.
Credentials work the same way. A licence or insurance detail on a profile is what the trade entered. We record it. We haven't verified it, so ask the trade for it and check it before anyone comes on site.
Questions we get
If your question is not here, ask us and a person will answer by the next business day.
How will card payments work?
Card payment on a signed document is coming soon.
The rest of it is in the policies
Every provider we use, what we collect and why, and what you can ask us to delete.